I. Core Transportation Information
📍 Shipping Base: All orders are dispatched from the Romanian warehouse using international logistics cooperation such as DHL/UPS.
⏳ Processing time limit:
The order will be prepared and dispatched within 15 to 30 working days after successful payment (excluding weekends and Romanian legal holidays).
During peak seasons (such as the Christmas season), the period may be extended by 3 to 5 working days, and the system will automatically send a delay notification.
🌍 International shipping:
Europe: The estimated delivery time is 7 to 15 working days
North America/Asia: 10-20 working days
Remote areas (such as South America, Africa) : 15-25 working days (additional shipping fees may apply)
Ii. Logistics and Tracking
🔍 Live tracking:
After shipment, you will receive an email with a tracking number, which can be checked through 17Track or the logistics official website.
If you do not receive shipping notice 30 days after placing your order, please contact contact@officestationsx.com immediately with order number.
⚠️ Customs Notice:
International orders may incur customs duties/value-added taxes (depending on the policies of the recipient country), which shall be borne by the recipient themselves.
It is recommended to check the import policies of your home country in advance (such as duty-free within the EU EEA).
Iii. Handling of Special Circumstances
🚨 Delay/drop:
In case of delays caused by force majeure such as customs inspections and natural disasters, we will provide logistics coordination support.
If the logistics shows that the goods have been delivered but not received, please provide a local post office certificate within 7 days to initiate an investigation.
📦 Parcel rejected:
Rejected packages will be automatically returned to the warehouse in Romania, but an automatic refund will not be triggered (an application by email is required for processing).
Iv. Contact Information
📩 Any shipping questions? Please contact our logistics team through the following methods:
Email: contact@officestationsx.com (with the subject line 【 Shipping Consultation + Order Number 】)